We also set a humorous tone with an introductory video using recognizable employees in a "pre-flight checklist" scenario, to show the importance of every part of the hospital team.
Preflight from Overflow Communications on Vimeo.
Then, to demonstrate awareness that every human has "crossroads" moments repeatedly throughout the day, we showed the decision making process even a high performer goes through when asked to do more for a patient/customer/client.
Protocol from Overflow Communications on Vimeo.
Finally, to bring it home to the fact that the patient in the bed is not a number or collection of symptoms, we shared the story of a patient whose challenging medical conditions were made better by employees who went the extra mile.
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